Terms & Conditions

Please take the time to read through this information carefully.

Please note that by making a booking an appointment with Restore Fitness Bournemouth you are agreeing to our Terms & Conditions and our Privacy Policy. You also agree to attend the appointment you have booked.


You can make an appointment with Restore Fitness Bournemouth in a number of ways including via our website, text, WhatsApp or email. Appointments are available for a variety of treatments from 30 minutes to 1 hour.

Upon making a booking, you will receive an email confirming all the important details, along with an email reminder 1 day prior to your appointment.

If this is your first appointment with us, you will also receive a New Client Consultation Form via email once you have booked. Please complete this because we will not be able to treat you until you have, and completion on the day will be part of your appointment time.


Cancellation Policy:

To cancel or reschedule, please contact us 48hrs in advance for a free cancellation. If you give 24-48hrs notice, we will retain £10 deposit as a fee for late cancellation. If you give less than 24hrs notice, we will retain £25 deposit as a fee for late cancellation. This is because it is very difficult to rebook appointments at such short notice, and the therapists rely on income from appointments.

However, if you need to cancel your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition which varies from day to day, then we shall discuss the cost implications on a case by case basis.

Following a cancellation, payment must be received before any further massage bookings can be taken.


All client information and clinical records will be safeguarded by Restore Fitness Bournemouth and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Consultations and client treatment details will not be discussed with anyone other than the client, unless express permission is given by the client for us to refer them to another medical practitioner.

In order to prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.

Your records are taken solely for the purpose of your effective and safe treatment, and the safety of the therapist. 

For more information, please review our Privacy Policy.


All practitioners at Restore Fitness Bournemouth are qualified, hold a current First Aid certificate, and hold professional and public indemnity insurance, for the services that they provide.

Due to the nature of massage and the need for close contact, all Restore Fitness Bournemouth practitioners will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross contamination. This may result in Restore Fitness Bournemouth contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.

Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact Restore Fitness Bournemouth via email at emma@restorefitnessbournemouth.co.uk , or via WhatsApp or completing the below contact form, at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.

At Restore Fitness Bournemouth, we decline to treat any clients below the age of 18. 

Restore Fitness Bournemouth holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from Restore Fitness Bournemouth, and may also result in criminal proceedings.


Please see our Covid-19 Measures page for the latest updates on how we are working with Covid-19 laws and guidance. 


Restore Fitness Bournemouth provides massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. None of the practitioners at Restore Fitness Bournemouth will diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner as required. 

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Restore Fitness Bournemouth up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

Practitioners at Restore Fitness Bournemouth may refuse to treat any client or part of their body with just and reasonable cause. Restore Fitness Bournemouth reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.